Main characteristics of a good managed services provider (MSP)

Flexible contracts

As good Managed Services Provider you give your clients the option to smoothly switch between 24/7, 24/5 and 8/18 contracts.

High skills level

Your MSP loves to solve technical issues, deep-diving into technical challenges and enjoying continuous learning.

Monthly billing

The MSP offers monthly billing, including a managed services cost and the charging of your usage via pay-as-you-go.

Easy to contact

Your MSP should be easy to reach via email, phone, mobile and if required, directly on-site.


A good managed services provider (MSP) efficiently manages your IT infrastructure remotely, so that you free up time for your own IT resources. This gives them the opportunity to focus on tasks of direct business value. Furthermore, your MSP is your single point of contact for your complete middleware stack.

Optimized quality employment

A good MSP supports several clients, which leads to better quality of staff and cost optimization.

Highly skilled IT resources

Sharing IT resources helps to build expertise in all managed services areas, so that all your technical issues can be solved.

High and strong productivity

It also ensures high productivity, as they solve your technical issues fast and use preventive maintenance to avoid incidents.

State-of-the-art technology

An MSP uses the latest technologies to provide good managed services, so that you always have access to the newest functionalities.

Retention and continuous learning

The retention rate of sharing IT resources is high. In addition, a Managed Services Provider invests in continuous learning.